While one could find rich literature on various aspects of queuing theory, it is typically presented as an academic mathematical development full of complicated equations which have a limited application for practical use.
One should attend this webinar because it is focused on examples from real hospital practice without using the complicated formulas and mathematics of the probability theory. All presented examples are aided by the provided Excel spreadsheet.
The instructor’s hospital experience, in particular with queuing analytics, was presented in his widely cited book with more than 10,000 sales worldwide: Kolker, A., “Healthcare Management Engineering: What does this fancy word really mean?” Springer Briefs, NY, 2012. This book was used as a main text for the training course by the National Health System, the UK, as well as by the Lubar School of Business at the University of Wisconsin-Milwaukee (USA) for the graduate course on healthcare delivery systems and data analytics.