Successfully Dealing with Difficult People: The 5 Most Difficult Types of People and How to Deal with Them Effectively
Speaker: Christopher R. DeVany
Speaker Designation: President and CEO at Pinnacle Performance Improvement Worldwide
Speaker: Christopher R. DeVany
Speaker Designation: President and CEO at Pinnacle Performance Improvement Worldwide
We all have to deal with so-called "difficult people". What causes someone to be "difficult"? Why does someone else resist us? What is behind resistance?
How can we deal effectively with someone who resists us, who may be cranky, chronically complain, be aggressive, snap at others, or even resist us silently? Come laugh, listen, and learn as Chris DeVany helps us understand what causes these challenges, and how we can deal effectively with those who cause us great difficulty!
If you answered "yes" to any of these questions, then come laugh, listen, and learn as Chris DeVany leads us all through those important topics, key questions, and answers we all need to be able to address effectively to save ourselves, time, energy, and frustration!
Whether you are a manager, team member, or simply someone looking to improve your relationships, this webinar will provide valuable insights to help you deal with difficult people successfully.
By attending, you will understand how to do even more effectively:
In both professional and personal settings, dealing with difficult people is an inevitable challenge. Whether it's a colleague, client, or even a friend or family member, knowing how to handle interactions with difficult individuals can significantly impact your productivity, stress levels, and overall well-being. Understanding the different types of difficult personalities and learning effective strategies to manage these interactions is essential for maintaining positive and productive relationships.
Chris DeVany is the Founder and President of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands, global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, has been published by McGraw Hill, and is helping thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster’s International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation. He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
